Staniard Creek Holiday Packages

Overall the hotel is nice but not 4 stars. Staff was friendly and for the most part the hotel was clean. I paid extra for a room with a garden view. The garden consisted of a couple palm trees and dirt. Nothing worth paying extra. The house keeping service leaves a lot to be desired, we had two people in the room and we received two bath towels, 1 face towel and 1 wash cloth. When I called to complain the phone just rang and nobody picked up. When I finally got thru after several attempts the complaint was rectified. Next day they only took 1 wash cloth and gave one new one. So we were left with one clean wash cloth and one dirty one. This continued throughout my stay. Fitness center was hot and had an odd smell. One more thing, I had no idea of what services the hotel offered such as was there room service, what time does it end, what time do they start breakfast or any of the hotel amenities. Most hotels have something in the room telling you these things this hotel did not. I thing they had a special website for guests but the website was down throughout my stay.

Very well appointed condo. Views are incredible. Beach area is small but lovely. Infinity pool was great and perfectly heated. Wonderful pickleball and paddle court that’s surrounded by beautiful foliage and open 24hrs. Staff was helpful and accommodating of our needs for a late checkout.

Was surprised to learn they didn’t give my son the king bedroom I had reserved and paid for. Not did I receive a refund for the difference.

The resort is fine, crowded and a bit overpriced for what it is but overall okay. My complaint is about hotel management and security not following up with an attempted assault that happened on property. They downplayed and did not take this seriously. I filed a report and was never given any follow up.